THE OGDEN GROUP partners with ambitious, forward-thinking people, enabling them to improve Customer Experience (CX) by helping modernize their sales, marketing and operations to compete on the basis of better overall client experience delivery.
Our CX Program consulting helps our clients understand their holistic CX ecosystem by focusing on these eight foundations in order to:
- Assess the current state of CX.
- Build a customer-centric DNA focused on providing an exceptional CX.
- Develop customer satisfaction research process to help you better understand your customers, how they perceive your brand, and how your CX program can best meet their needs.
- Identify CX best practices and empower employees to provide them
- Design CX operational approaches.
- Craft the right Performance Measurement and Management approaches to help you keep your CX program on track.
- Create CX governance and support to sustain customer satisfaction practices.
- Produce and maintain the most engaging CX culture of accountability that empower employees to provide outstanding CX.